Shipping Policy

Overview

This shipping policy describes the rules for order preparation, delivery, customs handling and package related matters for all orders placed on our website. All prices displayed on the website are denominated in US dollars.

Order Processing

After your order is confirmed, we will start preparing your products for shipment. Orders will be dispatched within 1–3 days. Once dispatched, the estimated delivery time is 6–12 days. Delivery times are estimates only and cannot be guaranteed. Delays may be caused by carrier disruptions, regional logistics, weather or other factors out of our control.

Customs and Duties

We handle all duties and taxes related to your shipment. Customers will not need to pay any additional customs fees or other related charges upon receiving the package.

Shipping Address Requirements

You need to provide a complete and accurate delivery address when placing your order. We are not responsible for delivery failure, lost packages or extra costs caused by incorrect, incomplete or outdated address information provided by you. Please verify your address carefully before submitting payment. If you want to modify your shipping address, please contact us through our Contact Us page immediately before the order is dispatched. Once the order has shipped, address changes cannot be performed.

Package Tracking

Once your order is dispatched, tracking information will be available for you to check the transit status of your package. If you cannot locate your tracking information or have questions about shipment progress, you may send inquiries via our Contact Us page.

Lost or Damaged Packages

If your package is lost or arrives with visible damage upon delivery, please contact our support team through the Contact Us page as soon as possible. We will review your case and provide appropriate resolutions for qualifying situations. We may request photos or supporting materials to assist the investigation.

Undeliverable Packages

Packages marked undeliverable and returned to us by the carrier will be processed in accordance with our return and refund rules. Additional charges may apply if you request reshipping of the returned package.

Policy Updates

We reserve the right to modify this shipping policy at any time. Any revisions will be published directly on this page. Your continued use of our website and placing orders after updates means you accept the current policy version. If you have questions about this shipping policy, reach out via our Contact Us page.